Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs refunds, cancellations, subscriptions, software licenses, implementation services, consulting engagements, and all payments made to APPHOX Technologies Pvt. Ltd.

By purchasing any product or service from APPHOX Technologies, you acknowledge that you have read, understood, and agree to this Policy.

1. Company Information

APPHOX Technologies Pvt. Ltd.
Website: https://www.apphoxtech.com
Email: billing@apphoxtech.com

2. Scope

This Policy applies to payments made for:

• SaaS Subscriptions
• ERP Software Licenses
• AI Platforms
• Mobile Applications
• Web Applications
• Custom Software Development
• Enterprise Software Solutions
• Cloud Services
• DevOps Services
• IT Infrastructure Services
• Digital Transformation Services
• Managed IT Services
• Technical Support
• Professional Consulting
• Training Services
• Annual Maintenance Contracts (AMC)
• Any other commercial offering provided by APPHOX Technologies

3. Subscription Services

Subscription-based services (monthly, quarterly, or annual) are billed in advance.

Customers may cancel future renewals at any time.

However:

• Fees already paid for the active subscription period are generally non-refundable.
• Access to services will continue until the end of the paid subscription term unless otherwise specified in the applicable agreement.

4. Software License Purchases

Software licenses issued by APPHOX are considered digitally delivered products.

Once:

• License keys,
• Software credentials,
• User access,
• Tenant environments, or
• Product activation

have been issued, such purchases are generally non-refundable unless otherwise required by applicable law or expressly agreed in writing.

5. Implementation & Professional Services

Implementation services, consulting engagements, configuration, customization, migration, integration, training, deployment, and professional services involve dedicated planning and resource allocation.

Payments made for:

• Consulting
• Implementation
• Development
• Configuration
• Data Migration
• Deployment
• Integration
• Training
• Technical Services

are generally non-refundable for work already completed or resources already allocated.

If a project is terminated before commencement, APPHOX may, at its sole discretion, evaluate partial refunds after deducting costs incurred.

6. Custom Software Development

Custom software development projects are executed according to mutually agreed proposals, statements of work (SOW), milestones, or contracts.

Payments already made for completed milestones, approved deliverables, or development work performed are non-refundable.

Where a project is cancelled before completion:

• completed work shall remain billable;
• unused milestone amounts may be reviewed in accordance with the governing agreement.

7. Hardware & Third-Party Products

Where APPHOX supplies hardware, software licenses, cloud subscriptions, or third-party services from external vendors:

• refunds remain subject to the respective vendor's policies;
• APPHOX cannot guarantee refunds for products already procured from third parties.

8. Cancellation Policy

Customers may request cancellation by submitting written notice to:
billing@apphoxtech.com

Cancellation requests shall become effective only after written confirmation from APPHOX.

Cancellation of ongoing projects does not automatically entitle customers to refunds.

Outstanding dues for completed work remain payable.

9. Duplicate or Incorrect Payments

If a customer has:

• accidentally made duplicate payments,
• paid an incorrect amount due to technical error,
• experienced duplicate transaction processing,

APPHOX will verify the transaction.

Upon successful verification, eligible excess amounts will be refunded using the original payment method.

10. Failed Transactions

If payment is successfully debited but the order or subscription is not created due to technical reasons:

• the transaction will be investigated;
• customers may receive either:
  • successful service activation; or
  • refund of the eligible amount.

11. Refund Processing Timeline

Approved refunds are generally processed within:
7–10 business days

The actual credit timeline depends on:

• issuing bank
• card network
• UPI provider
• payment gateway
• financial institution

APPHOX is not responsible for delays caused by third-party financial institutions.

12. Non-Refundable Items

Unless required by applicable law, refunds are generally not available for:

• Activated software licenses
• SaaS subscriptions already commenced
• Custom software development work completed
• Professional consulting services delivered
• Implementation services completed
• Training services delivered
• Cloud infrastructure charges
• Domain registration
• SSL Certificates
• Email hosting
• Third-party software licenses
• Government fees
• Taxes already remitted
• Setup and onboarding charges
• Change requests completed after approval

13. Exceptional Circumstances

APPHOX may, at its sole discretion, consider refund requests in exceptional circumstances including:

• duplicate billing;
• proven technical billing errors;
• accidental multiple payments;
• failure to deliver services due solely to APPHOX where no work has commenced.

Approval of any refund remains entirely at the discretion of APPHOX unless otherwise required by applicable law.

14. Chargebacks

Customers are encouraged to contact APPHOX before initiating any chargeback or payment dispute.

Initiating unwarranted chargebacks after successful service delivery may result in:

• suspension of services;
• account review;
• legal recovery proceedings where applicable.

15. International Payments

International customers remain subject to this Policy.

Refunds, where approved, shall be processed using the original payment channel, subject to:

• RBI regulations;
• FEMA guidelines;
• card network rules;
• international banking regulations.

Foreign exchange fluctuations, intermediary banking charges, and conversion differences are outside APPHOX's control and may affect the final refunded amount.

16. Changes to this Policy

APPHOX reserves the right to amend this Policy at any time.

Updated versions become effective immediately upon publication on the website unless otherwise stated.

17. Contact Us

For billing, cancellation, or refund enquiries, please contact:

Billing Department
APPHOX Technologies Pvt. Ltd.
📧 Email: billing@apphoxtech.com
📧 General Support: info@apphoxtech.com
🌐 Website: https://www.apphoxtech.com