Privacy Policy

APPHOX Technologies Pvt. Ltd. ("APPHOX", "Company", "we", "our", or "us") values your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you visit our website, use our software platforms, mobile applications, cloud services, or engage with our professional services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Company Name: APPHOX Technologies Pvt. Ltd.
Registered Office: Karnataka, India
Website: https://www.apphoxtech.com
Email: privacy@apphoxtech.com

2. Information We Collect

Depending on your interaction with APPHOX, we may collect the following categories of information.

Personal Information

Full Name
Company Name
Email Address
Phone Number
Job Title
Business Address
Country
Billing Information

Account Information

Username
Login Credentials (encrypted)
Authentication Tokens
Account Preferences
Profile Information

Business Information

Where our products are used by organizations, we may process business-related information such as:

Employee Records
Customer Records
Vendor Information
Financial Information
Inventory Data
Project Data
Operational Records

APPHOX processes such information strictly on behalf of its customers as a technology service provider.

Technical Information

When you use our website or services, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Session Information
Log Files
Cookies
Usage Analytics
Crash Reports

Payment Information

Payments are processed through trusted third-party payment gateways.

APPHOX does not store:

Credit Card Numbers
Debit Card Numbers
CVV
UPI PINs
Net Banking Passwords

Payment processing is securely handled by PCI-DSS compliant payment partners.

Messaging and Communication Information

When you use messaging, chat, SMS, or other communication features available through APPHOX Technologies products and services, we may process information necessary to provide and secure those communication services.

This information may include:

Sender and recipient information
Message delivery status
Message timestamps
Conversation and communication metadata
Attachments and files shared through messaging features
Information required for message delivery, synchronization, and security

Message Security and Encryption

APPHOX Technologies is committed to protecting the confidentiality and security of communications transmitted through its platforms.

Where end-to-end encryption (E2EE) is implemented, message content is encrypted so that only the intended participants can access the contents of the communication. APPHOX Technologies applies appropriate technical and organizational security measures to protect communications against unauthorized access, disclosure, alteration, or misuse.

APPHOX Technologies does not sell the content of private communications or use private message content for advertising purposes.

Certain communication metadata may be processed where necessary for:

Message delivery and synchronization
Account and platform security
Prevention of fraud, spam, and misuse
Troubleshooting and service reliability
Compliance with applicable legal and regulatory requirements

Users should avoid sharing passwords, OTPs, payment credentials, or other highly sensitive information through messaging services unless specifically required through an authorized and secure process.

3. How We Use Your Information

We process personal information to:

Deliver our software products and services
Create and manage customer accounts
Process payments
Provide technical support
Respond to enquiries
Improve product performance
Deliver software updates
Provide customer notifications
Ensure platform security
Detect fraud and abuse
Comply with legal obligations
Improve user experience

4. Artificial Intelligence Processing

Certain APPHOX products incorporate Artificial Intelligence technologies to improve automation, analytics, recommendations, workflow optimization, and business intelligence.

AI-generated insights are intended to assist users and should be independently reviewed before making critical business, financial, legal, medical, veterinary, or operational decisions.

APPHOX does not use customer business data to train public AI models without explicit authorization.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Maintain secure sessions
Improve website performance
Remember user preferences
Analyze website traffic
Enhance user experience

Users may disable cookies through browser settings, although certain website features may become unavailable.

6. Legal Basis for Processing

Where applicable, APPHOX processes personal information based on:

User consent
Contractual necessity
Legitimate business interests
Compliance with legal obligations
Protection of vital interests

APPHOX does not sell or rent personal information.

Information may be shared only with:

Payment gateway providers
Cloud infrastructure providers
Hosting providers
SMS providers
Email service providers
Identity verification services
Government authorities when legally required
Professional advisors under confidentiality obligations

All third-party service providers are expected to maintain appropriate security standards.

8. International Data Transfers

As APPHOX serves customers globally, personal information may be processed in jurisdictions outside your country of residence.

Appropriate technical, contractual, and organizational safeguards are implemented to protect personal information during international data transfers.

9. Data Security

APPHOX employs industry-standard security measures, including:

SSL/TLS encryption
AES encryption where applicable
Multi-factor authentication support
Role-based access control (RBAC)
Secure cloud infrastructure
Continuous monitoring
Audit logging
Regular security updates
Network security controls
Backup and disaster recovery mechanisms

While we strive to protect personal information, no system connected to the Internet can guarantee absolute security.

10. Data Retention

Personal information is retained only for as long as necessary to:

Provide requested services
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

After the retention period expires, information is securely deleted or anonymized where applicable.

11. Your Rights

Subject to applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of personal information
Withdraw previously given consent
Object to certain processing activities
Request portability of your data
Lodge complaints with applicable authorities

Requests may be submitted to:
privacy@apphoxtech.com

12. Children's Privacy

APPHOX products and services are intended for business and professional use.

We do not knowingly collect personal information from individuals under the age of 18 without appropriate legal authorization.

If such information is discovered, appropriate measures will be taken to remove it promptly.

13. Third-Party Websites

Our website may contain links to third-party websites.

APPHOX is not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of those websites independently.

14. Data Breach Response

In the event of a security incident affecting personal information, APPHOX will investigate promptly and, where required by applicable law, notify affected customers and relevant regulatory authorities within prescribed timelines.

15. Regulatory Compliance

APPHOX strives to align its privacy and data protection practices with applicable laws and recognized standards, including:

Digital Personal Data Protection Act, 2023 (India)
General Data Protection Regulation (GDPR) principles
Information Technology Act, 2000 (India)
Applicable contractual and industry security requirements

16. Changes to this Privacy Policy

APPHOX may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or business practices.

Updated versions will become effective upon publication on this website unless otherwise stated.

Users are encouraged to review this Privacy Policy periodically.

17. Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please contact:

Privacy Officer
APPHOX Technologies Pvt. Ltd.
📧 Email: privacy@apphoxtech.com
📧 General Enquiries: info@apphoxtech.com
🌐 Website: https://www.apphoxtech.com